Find solutions to common issues, learn how to troubleshoot problems, and stay updated on known bugs our team is actively working to resolve.

Troubleshooting

If something on ERGs.io isn’t working the way it should, submitting a bug report helps our team identify and fix the issue quickly. You can report bugs directly through our ERGs.io Support Hub.


How to Submit a Bug Report

If you're trying to log into ERGs.io but not receiving the authentication code, your email provider may be blocking our verification messages before they reach your inbox or spam folder. This is common with strict email filters and is easy to fix.

Our login codes come from this sender: noreply@mail.app.supabase.io 

To make sure these messages reach you, you'll need to add this address to your safe sender or approved sender list.

What to Do If You're Not Receiving the Authentication Email

Search our tutorials, how-to guides, and FAQs for instant help.

Feedback

Roadmap

Changelog

Get help with billing questions, payment issues, receipts, subscription updates, and any financial inquiries related to your ERGs.io account.

Billing & Payments 

At ERGs.io, we want vendors to have a clear understanding of how membership payments, cancellations, and refunds work before joining the platform.

Cancellation Policy

Start here to learn the basics of using ERGs.io. These guides cover onboarding, key features, and everything you need to confidently navigate the platform.

Getting Started

Welcome to ERGs.io! 🎉
Your vendor profile is the foundation of your success on the platform. It’s how ERG leaders discover you, understand what you offer, and decide whether to reach out or book your services.

To help you get set up the right way from the start, we’ve created a comprehensive Getting Started Guide designed specifically for ERGs.io vendors.

Getting Started: How to Create Your Vendor Profile on ERGs.io

Your go-to library for vendor tutorials, common questions, troubleshooting tips, and guidance on using your ERGs.io tools.

Vendor Resource Center

Your Vendor Dashboard is where you’ll set up and manage your ERGs.io profile — including your services, images, pricing, and brand details. Follow the steps below to log in.

How to Access Your Vendor Dashboard

Your profile images help ERG leaders quickly understand who you are and what working with you feels like. This article walks you through how to upload each image type in your Vendor Dashboard, plus best-practice tips to make sure everything displays correctly.

How to Add Photos to Your Vendor Profile

Adding a video to your vendor profile is a great way to help ERG leaders quickly understand who you are, your energy, and what it’s like to work with you. Videos are especially effective for building trust and increasing engagement.

This article walks you through how to add a video to your profile and where it will appear.

How to Add a Video to Your Vendor Profile

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Welcome to the ERGs.io Roadmap — your window into what we’re reviewing, planning, building, and launching. This roadmap brings together all vendor feedback, bug reports, and feature requests from across the platform so you can see exactly what’s in motion. We update this space regularly to reflect:<ul><li>⭐ New ideas under review</li><li>🛠 Improvements and fixes currently being developed</li><li>🚀 Features and updates that have recently gone live</li><li>❌ Items we’ve reviewed but aren’t pursuing right now </li></ul>Your feedback plays a major role in shaping what we build next. Thank you for helping us improve the ERGs.io experience for all vendors and ERG leaders.