What to Do If You're Not Receiving the Authentication Email

If you're trying to log into ERGs.io but not receiving the authentication code, your email provider may be blocking our verification messages before they reach your inbox or spam folder. This is common with strict email filters and is easy to fix. Our login codes come from this sender: noreply@mail.app.supabase.io To make sure these messages reach you, you'll need to add this address to your safe sender or approved sender list.

1. Add the Authentication Email Address as a Safe Sender

These steps work for most email providers:

  1. Open your email settings

  2. Look for one of these sections (names vary by provider):

    • Safe Senders

    • Approved Senders

    • Allow List

    • Filters or Rules

  3. Add this exact email address: noreply@mail.app.supabase.io

  4. Save your changes

This tells your email provider that the sender is trusted and should not be blocked.

2. Request a New Authentication Code

Once the sender is approved:

  1. Go back to the ERGs.io login page

  2. Enter your email again

  3. Request a new login code

The new code should now arrive in your inbox.

3. Still Not Receiving the Email?

If the code still doesn’t come through after adding the sender:

  • Double-check you added the exact address correctly

  • Make sure your inbox is not full

  • Try searching your inbox for “supabase” or “ERGs.io”

  • If you’re on a corporate or institutional email, you may need IT to approve the sender at the domain level

You can also contact us, and we can trigger another code manually to help you test it.

We’re Here to Help

If you’ve added the sender and still don’t see the verification email, reach out through the ERGs.io Support Hub or message us directly. We’ll work with you to get you back into your account.